Privacy Policy

1. Our Privacy Promise

At Yoosen, we recognize the deeply personal and intimate nature of our products and services. We are fully committed to protecting your privacy and ensuring your shopping experience is safe, secure, and entirely confidential. This Privacy Policy details how we collect, store, process, and safeguard your personal data in strict compliance with international guidelines, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and standard payment security norms (PCI-DSS).

2. Strict Age Restrictive Policy (18+)

You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) to browse, register, or make purchases on our website. We do not knowingly collect, request, or maintain personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete it from our servers immediately.

3. Personal Data We Collect

We collect only the essential information required to process your transactions, manage your user account, and deliver a personalized shopping experience. This includes:

• Identity & Contact Information: Your name, billing address, shipping address, telephone number, and email address.
• Transaction Details: Items purchased, order dates, payment status, and customer service communication history.
• Financial Information: All payment transactions are processed through end-to-end encrypted gateways (PayPal, Stripe). Card details are never stored on Yoosenly servers.
• Technical & Usage Data: Your IP address, device type, operating system, browser type, and navigation logs (collected through cookies and analytics).

4. Absolute Discretion & Privacy Safeguards

We guarantee 100% discretion regarding how your orders are packaged, shipped, and billed:

• Discreet Packaging: All orders are shipped in plain, unbranded, bubble-padded envelopes or sturdy brown cardboard boxes. There are no branding marks, logo details, or descriptions of the products on the outer package.
• Sender Address: The return sender on the shipping label is listed under a discreet corporate name (e.g., "Yoosen Distribution" or "Yoosen Wellness"), never detailing adult items.
• Discreet Billing Descriptors: Your credit card or bank statements will show neutral charging descriptors such as "YS-WELLNESS" or "YS-INTIMACY" rather than referencing specific adult novelties or brands.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels (such as Google Analytics and Facebook Pixel) to improve website performance, understand user preferences, and personalize promotional messaging. You can adjust your browser settings to reject cookies or opt-out of personalized advertising tracking at any time without affecting your ability to browse our store.

6. GDPR Compliance & European Union Rights

If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR) regarding your personal data:

• Right of Access & Rectification: The right to receive a copy of your personal data and correct any inaccuracies.
• Right to Erasure ("Right to be Forgotten"): The right to request that we delete all your personal data, transaction history, and account records.
• Right to Data Portability: The right to request that we transfer your personal data to another service provider in a structured, machine-readable format.
• Right to Object: The right to opt-out of direct marketing emails and automated profiling.

To exercise any of these rights, please email us directly at privacy@yoosenly.com. We will respond to and fulfill all legitimate requests within 30 days.

7. CCPA & California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to request information about the categories of personal data we collect, request deletion of that data, and opt-out of any data sales. We do not sell, rent, or trade customer personal information to third parties for financial gains or promotional marketing purposes.

8. Sharing of Information

We share your personal data with third-party service providers only when it is essential to fulfill our service commitments to you:

• Logistics Partners: Sharing your name, delivery address, and phone number with shipping carriers (DHL, FedEx, UPS) to handle physical parcel delivery.
• Payment Processors: Sharing transaction details with securely integrated payment gateways to process orders under standard compliance models.
• Marketing Services: Syncing email addresses with newsletter services (e.g. Klaviyo) only if you have opted-in to receive promotional updates. You can unsubscribe from these at any time.

9. Data Retention and Security

All personal and billing data transmitted to our servers is encrypted using industry-standard Secure Socket Layer (SSL) certificates and firewalls. We retain customer transaction details and account records only as long as necessary to satisfy legal accounting requirements, tax regulations, and disputes resolution.

10. Updates & Contact Information

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory practices. Any changes will be posted directly on this page with an updated "Last Updated" date. If you have any inquiries, concerns, or requests regarding this policy, please reach out to our Data Protection Officer:

Yoosen Privacy & Security Division

Email: privacy@yoosenly.com