Last Updated: July 12, 2026
We value your absolute privacy. Every order is packed in plain, unbranded cardboard boxes or neutral bubble mailers. The return label states the sender as a discreet corporate entity (e.g. "Yoosen Distribution" or "Yoosen Wellness"), with no mention of adult toys or intimacies. Your secrets are completely safe with us.
We ship worldwide using premium carriers (DHL, FedEx, UPS, USPS) to ensure safe, tracked, and discreet transit. Standard delivery schedules are as follows:
| Destination Region | Shipping Method | Transit Duration | Shipping Fee |
|---|---|---|---|
| North America (US & Canada) | Tracked Standard Express | 3 – 5 Business Days | $15.00 (Free over $150) |
| European Union & UK | DHL Global Mail / Local Courier | 4 – 7 Business Days | $18.00 (Free over $150) |
| Australia & New Zealand | Postal Priority tracked | 5 – 10 Business Days | $20.00 (Free over $150) |
For international customers, packages are shipped either on a DDU (Delivery Duty Unpaid) or DDP (Delivery Duty Paid) basis depending on the destination:
Orders are processed and dispatched within **1-2 business days**. Once your package has been transferred to the shipping carrier, an automated email containing your tracking number and carrier portal links will be sent to the email address associated with the order. All tracking links show discreet transit logs with no mention of item details.
Certain nations enforce strict bans on the import of adult novelties (e.g., India, UAE, Saudi Arabia, Vietnam, Malaysia). It is the customer's responsibility to understand their local laws. If an order is rejected or confiscated by local custom officials due to product class prohibitions, we will issue a refund only if the carrier safely returns the parcel to our logistics center in an undamaged state.
If your package tracking shows "Delivered" but you have not received it, or if it arrives damaged, please contact our support team at support@yoosenly.com within **7 days** of the delivery date. We will open an official inquiry with the courier. In cases where packages are proven lost or damaged in transit, we will dispatch a replacement parcel immediately at no extra cost.
